Fostering psychological safety with a personal user manual

What is this article about?

When you buy a new product, it usually comes with a user manual. It’s a document designed to help you make the best use of that particular product, with detailed instructions. It’s a guide to using a specific system. But when we meet a new person, we need to figure things out through trial and error. We usually start with safe ice breakers, and work our way up to understanding the person better. Why does it have to be this way? Why don’t we all have a personal user manual?

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Omar Mohammad

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